At Madison Hospital, our primary goals are to deliver quality care and excellent service. If we do not meet your expectations while we are caring for you, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you are unable to reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor. If these attempts are unsatisfactory, please contact Customer Service and a patient advocate will assist you.
A patient advocate serves as liaison between the hospital and patient and provides a confidential environment for patients to voice a complaint, concern or problem. Patient advocates also help seek resolution to problems. Additionally, patients and their families can file a formal grievance with a patient advocate. They provide information about resources and services available and will listen, provide support and ensure you receive the best possible care while in any of our facilities.